Question 1

How does a shop takeover by Digit-One work?

Accepted Answer

A shop takeover by Digit-One follows a structured process that ensures a smooth transition and immediate operational readiness. The process begins with a technical audit: we analyze the existing store, the codebase, installed apps, and existing integrations to gain a complete picture of the current state. At the same time, all relevant access credentials, configurations, and documentation are handed over in a structured manner. In the next step, we set up our development environments, define communication and approval workflows, and integrate the store into our internal processes. This ensures that day-to-day operations are never interrupted at any point. Finally, we jointly prioritize open topics, technical debt, and initial development items, so that we can work productively immediately after the takeover. Thanks to our standardized and proven process, a takeover can be completed quickly and without friction, enabling an immediate transition into further development with no downtime.

Question 2

What costs are associated with switching agencies?

Accepted Answer

The costs associated with an agency switch are generally lower than many expect, particularly with Shopify. Thanks to the platform's standardized architecture and well-defined integration points, even highly customized stores can be taken over efficiently without extensive ramp-up effort. The actual cost primarily reflects the time required for the technical audit, access handover, and onboarding into new workflows. This effort is significantly reduced when the existing system is well-documented and clearly structured. A transparent and maintained codebase can cut onboarding time considerably compared to an undocumented or heavily patched setup. In short: the better the existing documentation, the lower the transition cost. And thanks to Shopify's standardization, the baseline is already favorable regardless.

Question 3

Does switching agencies also mean a shop relaunch?

Accepted Answer

In the vast majority of cases, switching agencies does not mean a relaunch. Thanks to Shopify's standardization and well-defined integration points, an existing store can be taken over seamlessly and developed further straight away, regardless of how customized it is. In rare exceptions, it can happen that an existing setup is so heavily burdened with technical debt that a relaunch offers a better long-term ROI than continuously working on a fragile foundation. However, this assessment is always based on a thorough technical analysis and never a default recommendation.

Question 4

Do we have to cancel our current agency before starting with you?

Accepted Answer

No. The initial call and the technical audit run independently of your current support setup. Only when both sides are confident it is a fit do we plan the handover together: structured, without time pressure and without your store falling between two stools.

Question 5

How quickly are you up and running after the takeover?

Accepted Answer

Acute problems get fixed immediately, even while the formal takeover is still in progress: we are there for our clients. We are fully productive in regular operations after audit, handover and setup, and with well-documented setups this happens very quickly. The better the documentation, the shorter the onboarding.

Question 6

Does the takeover work without support from the previous agency?

Accepted Answer

Yes. With access to the store admin and the code, we reconstruct the setup even without a formal handover. The technical audit becomes all the more important and onboarding takes a little longer, but it works. Nobody should be stuck in a collaboration just because the handover is difficult.

Your Shopify shop is in good hands with us

We manage Shopify shops at a professional level

What our customers say

“For us, Digit-One is a true growth partner”

“With Digit-One, we were able to take our online shops in Germany and Italy to the next level!”

“For us, Digit-One is a true growth partner”

“With Digit-One, we were able to take our online shops in Germany and Italy to the next level!”

We provide comprehensive support to our Shopify customers

How the takeover of your store works

Projects we are proud of

Let's talk about your store

FAQ