# Shopify Service ## Your Shopify shop is in good hands with us ![Shopify-Plus-Partner-Badge](https://www.digit-one.com/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fp48sl94f%2Fproduction%2Fb09b8cf75ff096a9ac567e32672004d9961cddd1-101x44.svg&w=1920&q=75) ![Shopify-Plus-Partner-Badge (weiß)](https://www.digit-one.com/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fp48sl94f%2Fproduction%2F747eff26eb6cd4e3486b2b5a0c262574a559c1b0-101x44.svg&w=1920&q=75) There are many reasons to look for new support for your store: access credentials are scattered, custom code is barely documented, changes take too long or the quality simply is not what it should be. A **large share of our clients** came to us exactly this way. As a Shopify agency with multi-stage quality assurance, we take over existing stores in a structured way and **without standstill**: from the **technical audit** and integration into our processes to ongoing development. ## We **manage** Shopify shops at a **professional level** Processes and quality assurance instead of uncontrolled adjustments. Get in touch Contact ## What **our customers** say ## A Shopify partner you can rely on [Read more](https://www.digit-one.com/en/cases/natural-elements) ![Porträt von Seyma N. Bayraktar, Lead Webshop & UX bei Natsana](https://www.digit-one.com/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fp48sl94f%2Fproduction%2F4bb6d66e582beb91d279fa0888bbaf41c3fa7dc9-400x400.jpg&w=1920&q=75) Seyma N. Bayraktar Lead Webshop & UX @ Natsana E-Commerce Shopify Plus For over a year now, Digit-One has been supporting us in the further development of our shops for Natural Elements, Nature Love and gloryfeel. What sets this collaboration apart is their in-depth knowledge of Shopify Plus, high standards of quality and a team that thinks proactively rather than simply ticking boxes. Even when faced with complex requirements and tight deadlines, we work together to find a neat solution – reliably, transparently and as equals. ### For us, Digit-One is a true growth partner [Read more](https://www.digit-one.com/en/cases/biogena-one) ![Porträt von Philipp Ennemoser, Director Marketing & E-Commerce bei BIOGENA ONE](https://www.digit-one.com/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fp48sl94f%2Fproduction%2F53520a1c62d4d25d7814c6d558f561f9bc01a861-800x800.jpg&w=1920&q=75) Philipp Ennemoser Director Marketing & E-Commerce @ BIOGENA ONE E-Commerce Shopify Plus For us, Digit-One is a true growth partner: because they provide assistance very quickly, think in terms of solutions and deliver high-quality implementation. 100% passion for our all-in-one supplement drink. ### With Digit-One, we have placed our shop in the right hands ![Porträt von Andreas Lindenau, Prokurist bei Koffer-Direkt Betriebs GmbH](https://www.digit-one.com/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fp48sl94f%2Fproduction%2Fab5c7c3bbe8de046c93f79fda19ce013a9c5f936-200x200.jpg&w=1920&q=75) Andreas Lindenau Authorized Signatory @ Koffer-Direkt Betriebs GmbH Shopify E-Commerce After migrating our shop to Shopify on a 1:1 basis, we urgently needed a partner who would not only manage it, but also get the most out of Shopify for us. Digit-One quickly won us over with their structured process and in-depth understanding of Shopify. Communication was always proactive and on equal terms. For Digit-One, maximizing the performance of our shop from both a technical and UX perspective is always the top priority. The ongoing development of the shop by the joint team goes hand in hand, is great fun, and pays off in every way. Get in touch Contact For us, support means more than reacting: these **eight areas** are what we cover for our clients, permanently. ## We provide **comprehensive support** to our Shopify customers ## Business focus ROI Pragmatism Not every solution makes economic sense. We question requirements before we build them and optimise where it pays into your **ROI**: effort and impact stay in proportion. ### Collaboration on equal terms Project management We work closely with your team: in **sprints**, via Monday, Jira and Trello, or simply by mail. With a framework agreement or on demand, whatever fits your organisation. ### Quality assurance & process Version control Pull requests CI/CD pipelines Every change runs through a **multi-stage quality assurance process**: local development, review, staging environment and automated release. Your live store only gets what has been tested. ### Expertise Theme-Development App-Development Integrations Theme and app development, **system integrations**, checkout extensions, pixels and tracking: we master the Shopify platform in all dimensions and advise before we build. ### Design UI/UX design User experience is more than good design: our **in-house design team** thinks conversion, brand impact and usability together, from small refinements to a new storefront concept. ### Eliminating technical debt Cleanup We also work on grown **legacy codebases** and reduce technical debt step by step: with clear priorities from the audit instead of risky big-bang moves. ### Expansion Stores & Shopify Markets Internationalisation B2B Blended store with **Shopify Markets** or expansion stores with a dedicated instance per market and use case, **B2B** for example: we know and support every setup. ### Email marketing & retention Klaviyo Flows & campaigns Klaviyo is part of how we run shops: we take over existing setups, expand flows and segments, and keep shop and email marketing technically in one hand. ## How the **takeover** of your store works 1. **Technical audit**: we analyse store, code, apps and integrations and build a complete picture of your setup. 2. **Structured handover**: access, configurations and documentation move to us in an orderly way while your business keeps running. 3. **Setup**: development environments and approval workflows are in place, your store is integrated into our quality assurance process. 4. **Prioritisation and development**: we prioritise open topics and technical debt together, then productive work starts right away. And if something is on fire right now: we fix **acute problems** during the takeover already. We are there for our clients, not just from the first sprint on. By the way: we also take over your existing [**Klaviyo setup**](https://www.digit-one.com/en/shopify/klaviyo), from flows to integration. Get in touch ### Philipp Scambor ![Porträt von Philipp „Phil“ Scambor, Director E-Commerce und Co-Founder bei Digit-One](https://www.digit-one.com/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fp48sl94f%2Fproduction%2Febc4e2190eb494eaa78c61cff7381e8827e4b274-1920x1406.jpg&w=1920&q=75) Director E-Commerce & Co-Founder @ Digit-One Interest piqued? I'd be happy to tell you more! [Discover all cases](https://www.digit-one.com/en/cases) Hungry for more? Discover case study [Natural Elements](https://www.digit-one.com/en/cases/natural-elements) Taken over and taken further: Shopify Plus for a brand in high demand, stable in daily business, ready for campaign peaks. ![Natural Elements: Startseite des Onlineshops](https://www.digit-one.com/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fp48sl94f%2Fproduction%2F60937b0716ea49624400ef7f9ca1ec8064b43bd0-1440x1440.jpg&w=1920&q=75) ## Shopify ### E-Commerce [BIOGENA ONE](https://www.digit-one.com/en/cases/biogena-one) Launched on Shopify Plus and moving ever since: a platform that grows with the business and keeps evolving. ![BIOGENA ONE: Ansicht des Onlineshops](https://www.digit-one.com/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fp48sl94f%2Fproduction%2F0c5dcaa6b77f879a720aa842dd2025194d746bcb-1556x1158.png&w=1920&q=75) ### Shopify ### E-Commerce [gloryfeel](https://www.digit-one.com/en/cases/gloryfeel) Two countries, one setup: Shopify Plus for Germany and Italy, built for pace in daily business and clean processes behind the scenes. ![gloryfeel: Produktreihe der Nahrungsergänzungsmittel in Dosen](https://www.digit-one.com/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fp48sl94f%2Fproduction%2F4bbd4e71770dfed0f718d20dffa366a56339a954-3000x844.webp&w=1920&q=75) ### Shopify ### Agile Webdevelopment ### E-Commerce ### UI/UX Design ## Projects we are **proud of** [+43 664 168 39 46](tel:+436641683946) Let's talk Let's talk about your store [hello@digit-one.com](mailto:hello@digit-one.com) ## How does a shop takeover by Digit-One work? A shop takeover by Digit-One follows a structured process that ensures a smooth transition and immediate operational readiness. The process begins with a technical audit: we analyze the existing store, the codebase, installed apps, and existing integrations to gain a complete picture of the current state. At the same time, all relevant access credentials, configurations, and documentation are handed over in a structured manner. In the next step, we set up our development environments, define communication and approval workflows, and integrate the store into our internal processes. This ensures that day-to-day operations are never interrupted at any point. Finally, we jointly prioritize open topics, technical debt, and initial development items, so that we can work productively immediately after the takeover. Thanks to our standardized and proven process, a takeover can be completed quickly and without friction, enabling an immediate transition into further development with no downtime. ### What costs are associated with switching agencies? The costs associated with an agency switch are generally lower than many expect, particularly with Shopify. Thanks to the platform's standardized architecture and well-defined integration points, even highly customized stores can be taken over efficiently without extensive ramp-up effort. The actual cost primarily reflects the time required for the technical audit, access handover, and onboarding into new workflows. This effort is significantly reduced when the existing system is well-documented and clearly structured. A transparent and maintained codebase can cut onboarding time considerably compared to an undocumented or heavily patched setup. In short: the better the existing documentation, the lower the transition cost. And thanks to Shopify's standardization, the baseline is already favorable regardless. ### Does switching agencies also mean a shop relaunch? In the vast majority of cases, switching agencies does not mean a relaunch. Thanks to Shopify's standardization and well-defined integration points, an existing store can be taken over seamlessly and developed further straight away, regardless of how customized it is. In rare exceptions, it can happen that an existing setup is so heavily burdened with technical debt that a relaunch offers a better long-term ROI than continuously working on a fragile foundation. However, this assessment is always based on a thorough technical analysis and never a default recommendation. ### Do we have to cancel our current agency before starting with you? No. The initial call and the technical audit run independently of your current support setup. Only when both sides are confident it is a fit do we plan the handover together: structured, without time pressure and without your store falling between two stools. ### How quickly are you up and running after the takeover? Acute problems get fixed immediately, even while the formal takeover is still in progress: we are there for our clients. We are fully productive in regular operations after audit, handover and setup, and with well-documented setups this happens very quickly. The better the documentation, the shorter the onboarding. ### Does the takeover work without support from the previous agency? Yes. With access to the store admin and the code, we reconstruct the setup even without a formal handover. The technical audit becomes all the more important and onboarding takes a little longer, but it works. Nobody should be stuck in a collaboration just because the handover is difficult.