# Hosting & Service: Managed Operations, Maintenance & SLA ## Hosting & Service Managed operations, maintenance & SLA: for websites, shops and web apps on modern cloud infrastructure. In a connected world, the availability and stability of your digital presence are a decisive competitive factor. We know that the successful launch of your website, application or shop is only the beginning. So you can focus fully on your core business, we as experts take over the complete technical operation: fully managed. ## Focus on Your Business: **We Manage the Technology for Predictable Stability** ## Hosting & service: your fully managed operation for maximum reliability ### The Digit-One expert approach: professional, organised, stable Fully managed means: we take care of hosting, domain management, SSL certificates, deployments and security updates, so you don't have to. Your platform runs on modern cloud infrastructure such as Vercel, Hetzner, AWS or Azure, chosen for what your project genuinely needs: performance, scalability and data location included. The standard covers the things you only miss when they're gone: - **Ongoing updates** of system and dependencies - **Automated backups** with orderly restoration - **Monitoring and availability checks** around the clock - **Support** with short paths, straight to the people who know your platform ### Your all-round carefree package: application service level agreements (SLA) An SLA turns good intentions into reliable commitments: together we define the availability your operation needs, how quickly we respond to incidents and how escalations work. Instead of hoping nothing happens, you know in advance what happens if something happens: defined response times, clear responsibilities and an orderly incident process from report to recovery. **Hosting & service at Digit-One means: your platform runs, is monitored and keeps evolving, by the people who built it.** In today's networked world, the availability and stability of your digital presence are critical competitive factors. We know that the successful launch of your website, application, or shop is just the beginning. To ensure you can fully focus on your core business, we take over the complete technical operation as experts – Fully Managed. #### The three pillars of the SLA: - **Availability**: monitoring, resilience and stable reachability of your platform - **Response**: defined response times and a clear path from incident report to solution - **Prevention**: security updates, backups and recovery routines before things get critical And because not every platform needs the same: for Shopify customers, the infrastructure is handled by Shopify itself and updates are rarely an issue there. That's why we handle support here via framework agreements with hour contingents, flexible for further development and support instead of a classic SLA. ## The website as an ongoing process: maintenance & further development We're convinced: the work isn't done after your product launches. The digital landscape changes constantly. New security requirements, technology updates and shifting market expectations make continuous maintenance and support essential. Our advantage: we operate what we built ourselves or took over after an honest audit. That means the shortest paths when problems arise, no blame games between agency and host, and a deployment chain with reviews and a staging environment that catches errors before they go live. How relaxed that feels shows right from the start: our go-live process. We see your website as a living system. That's why we offer you support at eye level that creates not only stability but also room for incremental further development. This way, your instance remains high-performing and competitive in the long term. [Our Go-Live Process: Relaxed and stress-free](https://www.digit-one.com/en/insights/entspannt-und-stressfrei-der-go-live-prozess-bei-digit-one) Knoledge Base [Contact now](mailto:islam.mechtijev@digit-one.com) ### Islam Mechtijev ![Porträt von Islam „Sami“ Mechtijev, Director Web & Dev-Ops und Co-Founder bei Digit-One](https://www.digit-one.com/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fp48sl94f%2Fproduction%2Fb7efcc5ffb54b0c383108137ad22722a4107fb23-1920x1152.jpg&w=1920&q=75) Director Web & DevOps, Co-Founder @ Digit-One You want your website to just run? That's exactly my job. Hungry for more? Full case study [d'arbo](https://www.digit-one.com/en/cases/darbo) Three grown websites, one brand presence: we merged Darbo onto a single platform, with a B2B portal and room for the brand. ![d'arbo: Produktinszenierung eines Konfitüren-Glases mit Blüten und Beeren](https://www.digit-one.com/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fp48sl94f%2Fproduction%2F4900000eb9642e6889224d7653b225706e05ad24-1632x1982.jpg&w=1920&q=75) ## Agile Webdevelopment ### UI/UX Design [Natural Elements](https://www.digit-one.com/en/cases/natural-elements) Taken over and taken further: Shopify Plus for a brand in high demand, stable in daily business, ready for campaign peaks. ![Natural Elements: Startseite des Onlineshops](https://www.digit-one.com/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fp48sl94f%2Fproduction%2F60937b0716ea49624400ef7f9ca1ec8064b43bd0-1440x1440.jpg&w=1920&q=75) ### Shopify ### E-Commerce [HARTL Haus](https://www.digit-one.com/en/cases/hartl-haus) A presentation like a house: clear, well thought out, told with aesthetic care. Built headless on Sanity, turning inspiration into planning and interest into enquiries. ![HARTL HAUS: Hand hält ein Modellhaus auf einer Wiese](https://www.digit-one.com/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fp48sl94f%2Fproduction%2Fb993ef4b8e592c6c5c6a9ad9c273c36b4bdf6990-1920x1382.jpg&w=1920&q=75) ### Sanity ### Agile Webdevelopment ### UI/UX Design We manage the overall process and secure the stable operation of your instance. With a Fully Managed Service, the technical uptime of your digital solution is guaranteed. ## Our Continuously Supported Projects: Stability Meets Innovation [+43 664 168 39 50](tel:00436641683950) [Let's talk](mailto:hello@digit-one.com) Let's talk about your ideas [hello@digit-one.com](mailto:hello@digit-one.com) Stable operations are the foundation. Whether concept, design or development comes on top: here you'll find all complementary disciplines from a single source. ## **Complementary disciplines** that may also interest you [Digital Concepts](https://www.digit-one.com/en/services/digital-concepts) Consulting Maintenance Concept Development Before operations comes the plan: goals, target groups and structure for your platform. [Consulting & Advisory Services](https://www.digit-one.com/en/services/consulting-and-advisory-services) Strategy Solution architecture Focus Strategy, solution architecture and honest assessments: we advise you before you invest. [Web Development](https://www.digit-one.com/en/services/agile-web-development) Frontend Backend APIs Frontend, backend and integrations from a single source: clean code that still makes you happy a year from now. [UI/UX Design](https://www.digit-one.com/en/services/ux-ui-design) Design & Layout User Journeys A/B Testing When the tech runs, the experience shines: user guidance and interfaces that lead intuitively to the goal. ## What does “fully managed hosting” mean at Digit-One? "Fully Managed" means we take full responsibility for the stable and secure operation of your digital instance. This includes providing the infrastructure, domain management, continuous **monitoring**, performing all **updates**, and managing backups. You focus on your business, and we focus on the technology. ### Was ist ein Application Service Level Agreement (SLA)? An **SLA** is an **expert agreement** for quality assurance of your operation. It precisely defines the services we provide in hosting, **maintenance**, and support (e.g., response times for incidents, scope of **bugfixing** work). It creates **planning security** and transparency for the ongoing costs of your digital product. ### How does Digit-One guarantee the reliability of my website? We rely on **highly available** cloud infrastructures and automated redundancy systems. Furthermore, your instance is **monitored** 24/7. In the event of critical incidents, our defined processes and **SLA** times ensure that the **availability** of your site is restored as quickly as possible. ### Why is ongoing maintenance so important after launch? We rely on **highly available** cloud infrastructures and automated redundancy systems. Furthermore, your instance is **monitored** 24/7. In the event of critical incidents, our defined processes and **SLA** times ensure that the **availability** of your site is restored as quickly as possible. ### Does Digit-One also provide support for third-party systems (e.g., Shopify)? Yes. While platforms like Shopify manage their own **hosting**, we take over the operational support as part of our **services**. This includes applying theme updates, fixing template bugs, or coordinating necessary adjustments with external service providers. We offer you **Full-Service** support across all channels. ### What do hosting & maintenance at Digit-One cost? That depends on your platform: **scope, system landscape and the desired service level** determine the monthly frame. A compact website needs different things than an international shop with integrations. We calculate transparently, and you know in advance what's included: from hosting and updates to backups, monitoring and support. For a reliable estimate, book a first conversation. ### Do you also take over operating websites that others built? Yes. We start with an **audit of code, infrastructure and dependencies** and tell you honestly what state your platform is in. Then we take over operations, bring updates, backups and monitoring up to our standard and handle everything else. Many of our support customers came to us exactly this way.